Salesforce announced an upgrade to Slackbot making it capable of answering users' questions about information stored in Slack and other connected services, powered by Anthropic's Claude model.
CNBC 2026-01-13
SA
Salesforce is the world's #1 AI CRM platform that provides cloud-based customer relationship management and business automation solutions. The company offers a comprehensive suite of products including Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, and their AI platform Agentforce.
The #1 AI CRM that helps companies find, win, and keep customers through trusted AI agents and comprehensive customer data management
Sales Assistant
Content: Text
Pricing: Subscription
Security & Compliance
SOC 2 No evidence found
GDPR No evidence found
HIPAA No evidence found
No Training Commitment No evidence found
Traction Signals
LinkedIn Followers 6.3M
Total Funding $65M
Latest Round Public
Team Size ~78727
Company Info
Target Audience
Enterprises, small to medium businesses, and organizations across all industries seeking CRM, sales automation, customer service, and AI-powered business solutions
Headquarters USA
Founded 1999
Use Cases
- • Customer relationship management
- • Sales automation
- • Customer service and support
- • Marketing automation
- • Commerce and e-commerce
- • Data analytics and insights
- • AI-powered business agents
- • Workflow automation
Recent News
Salesforce launched a reimagined Slackbot as a personal AI agent built directly into Slack for Business+ and Enterprise+ customers, with rollout continuing through January and February 2026.
ELets CIO 2026-01-15
Salesforce Ventures announced it has deployed over $850 million to support the next generation of enterprise AI companies, with the fund on track to fully invest by the end of 2025.
Salesforce 2025-10-16
Known Customers
Wiley Verified
OpenTable Verified
Saks Verified
FedEx Verified
Viz.ai Verified
Classification Rationale
User manages CRM; Einstein AI helps but CRM is the core activity.