Zendesk acquired Unleash, an AI-powered enterprise search platform, to strengthen enterprise AI search capabilities and deliver fast, accurate answers to employees within collaboration channels like Slack and Microsoft Teams.
CMSWire 2025-12-24
ZE
Zendesk is a customer service software company that provides AI-powered solutions for customer support, ticketing, messaging, and contact center operations. The company offers a comprehensive platform that includes AI agents, human agent tools, and employee service capabilities.
Complete AI-powered customer service solution that can resolve 60% or more of customer interactions autonomously while providing seamless escalation to human agents
Support Conversational
Content: Text
Security & Compliance
SOC 2 No evidence found
GDPR No evidence found
HIPAA No evidence found
No Training Commitment No evidence found
Traction Signals
LinkedIn Followers 649.4K
Total Funding $86M
Latest Round Private Equity
Team Size ~6792
Company Info
Target Audience
Businesses of all sizes from startups to Fortune 500 companies across retail, financial services, education, government, manufacturing, software, healthcare, and telecommunications
Headquarters USA
Founded 2007
Use Cases
- • Customer service automation
- • AI-powered ticketing systems
- • Live chat and messaging
- • Voice support
- • Employee service management
- • Contact center operations
- • Knowledge base management
Recent News
Classification Rationale
User manages support tickets; AI helps with automation and chatbots, but ticketing is the core.