Lowes AI Adoption Tracker
Last updated: August 23, 2026
Overview
Lowe's has positioned itself as a leader in retail AI transformation, building a comprehensive AI ecosystem centered around three strategic pillars: how customers shop, how they sell, and how they work[1]. The company has developed two industry-first AI assistants: Mylow, a customer-facing virtual advisor launched in March 2025[2], and Mylow Companion, the first at-scale AI assistant for retail associates deployed across all 1,700+ stores[3]. Both tools, developed in partnership with OpenAI, are driving measurable business impact with customers who use Mylow converting at more than double the rate of those who don't[4]. Lowe's has achieved significant scale in AI adoption, earning recognition from OpenAI for reaching the 100-billion token usage milestone[5].
- [1] Lowe's Enhances Customer Experience With Generative AI and Digital Twins
- [2] Lowe's Launches First AI-Powered Home Improvement Virtual Advisor
- [3] Lowe's deploys First at-scale AI assistant for Retail Associates
- [4] Lowe's virtual assistants boost satisfaction and sales
- [5] Lowe's: AI Adoption, Pro Momentum and FBM Integration Will Drive Growth
AI Maturity Index
Radar Comparison
Peer Comparison: Lowes vs consumer-discretionary
Based on 52 companies in sector
| Dimension | Lowes | Sector Avg | Diff |
|---|---|---|---|
| Adoption | 4.0 | 3.5 | +0.5 |
| Proficiency | 4.0 | 3.3 | +0.7 |
| Impact | 4.0 | 3.5 | +0.5 |
| Overall | 4.0 | 3.4 | +0.6 |
Key Metrics
AI Initiatives
Style Your Space AI Design Assistant
September 2025
Generative AI tool for room visualization
AI-powered design assistant that helps customers reimagine rooms they want to refresh using generative AI technology.
Mylow Companion AI Assistant
May 5, 2025
First at-scale AI assistant for retail associates
Mobile app providing associates with real-time access to product details, project advice, and inventory information across all stores.
Mylow AI Virtual Advisor
March 5, 2025
First AI-powered home improvement virtual advisor for customers
Conversational AI tool that provides project guidance, product recommendations, and how-to advice. Built on OpenAI technology and Lowe's expertise.
AI-Powered Digital Twins
2025
Digital twins of all 1,750+ stores using NVIDIA Omniverse
Physics-accurate digital replicas updated throughout the day for store management, planogram testing, and operational optimization.
AI-Driven Inventory Management
2024
RELEX Solutions AI for forecasting and replenishment
AI system deployed in partnership with Accenture to improve seasonal planning and inventory visibility across stores and distribution centers.
Frequently Asked Questions
Lowe's AI strategy is built on three pillars: transforming how customers shop (Mylow advisor), how they sell (Mylow Companion for associates), and how they work (AI for operations and development). The company focuses on high-value use cases that drive measurable business impact.
Mylow is an AI-powered virtual advisor that provides conversational answers to home improvement questions, project guidance, and product recommendations. It's available to MyLowe's Rewards members on the website and mobile app, with voice capabilities added later.
Lowe's is the first retailer to deploy AI assistants at scale across all stores for associates, and first to launch an AI-powered home improvement virtual advisor. The company has achieved 100-billion token usage milestone with OpenAI and focuses on measurable business outcomes.
AI is reducing inventory by $400 million while maintaining service levels, generating double-digit productivity gains in software development, and enabling real-time store optimization through digital twins updated throughout the day.
Lowe's plans to expand AI into agentic commerce, enhance digital capabilities for Pro and DIY customers, and continue rolling out additional high-impact AI initiatives throughout 2026 as part of their Total Home Strategy.
In Application
| Application | Vendor | Use Case |
|---|---|---|
| OpenAI GPT-4o | OpenAI | Powers Mylow and Mylow Companion AI assistants |
| NVIDIA Omniverse | NVIDIA | Creating and managing digital twins of stores |
| NVIDIA DeepStream | NVIDIA | Computer vision applications for customer assistance |
| RELEX Solutions AI | RELEX Solutions | Inventory forecasting and replenishment optimization |
| Google Gemini Enterprise for CX | Google Cloud | Enhanced AI-powered customer experience and agentic commerce |
Sources
Lowe's Enhances Customer Experience With Generative AI and Digital Twins
Lowe's Launches First AI-Powered Home Improvement Virtual Advisor
Lowe's deploys First at-scale AI assistant for Retail Associates
Lowe's virtual assistants boost satisfaction and sales
Lowe's: AI Adoption, Pro Momentum and FBM Integration Will Drive Growth
Lowe's puts project expertise into every hand
Lowe's links end-user feedback loop to AI tool improvements
At Lowe's, AI Is Laying The Foundation For The Future Of Home Improvement
Related Companies
About AI Tracker
AI Tracker is a research project by Larridin, the AI execution intelligence platform.
Methodology: We analyze earnings calls, press releases, partnership announcements, and product documentation. All assessments are based solely on publicly available information—no private customer data is used.
Maturity Scoring: Each dimension is rated on a 4-tier scale (Nascent → Emerging → Scaling → Leading) based on evidence from public sources. Industry averages are computed as the median across all tracked companies in the sector.