Office Depot AI Adoption Tracker
Last updated: August 9, 2026
Overview
The ODP Corporation (formerly Office Depot) has emerged as a leader in retail AI implementation, deploying generative AI tools across its 900+ store network to transform customer service and operational efficiency[1][2]. The company launched its ODP Personal Assistant in February 2023, an internally developed AI application leveraging ChatGPT technology while maintaining data security within ODP's environment[3]. By August 2024, this AI assistant was rolled out to approximately 12,000 associates across 900 Office Depot and OfficeMax stores nationwide[4]. The company has also expanded its collaboration with Microsoft Azure OpenAI Service to drive operational efficiencies and competitive advantages, positioning itself at the forefront of retail AI innovation[5].
- [1] The ODP Corporation Enhances Customer Experience with Gen AI Data Integration
- [2] Office Depot parent company rolls out generative AI assistant to 900 stores
- [3] Office Depot and OfficeMax integrate genAI to boost customer experience
- [4] The ODP Corporation transforms HR, sales, and retail workflows with Azure AI app platform
- [5] The ODP Corporation Expands Collaboration with Microsoft to Leverage the Power of AI Technology
AI Maturity Index
Radar Comparison
Peer Comparison: Office Depot vs retail
Based on 41 companies in sector
| Dimension | Office Depot | Sector Avg | Diff |
|---|---|---|---|
| Adoption | 4.0 | 3.5 | +0.5 |
| Proficiency | 4.0 | 3.2 | +0.8 |
| Impact | 4.0 | 3.3 | +0.7 |
| Overall | 4.0 | 3.3 | +0.7 |
Key Metrics
AI Initiatives
Azure AI Foundry Platform Implementation
2025
Comprehensive AI infrastructure built on Microsoft Azure for HR, sales, and retail workflows
Uses Azure AI Search, Document Intelligence, OpenAI, and Language services to support custom chatbots across business functions. Processes 10,000+ documents and supports 16,000+ associates with 431% year-over-year growth in prompt volume.
Frequently Asked Questions
The ODP Personal Assistant is an internally developed generative AI application that leverages ChatGPT technology while maintaining all data within ODP's secure environment. It helps associates access company information through natural language queries.
As of August 2024, approximately 12,000 associates across 900 Office Depot and OfficeMax stores use the AI assistant, with total support reaching 16,000+ associates across all business units.
The AI assistant allows associates to provide faster, more accurate responses to customer questions by instantly accessing company knowledge bases, enabling them to spend more time on customer engagement rather than searching for information.
ODP maintains all data within its secure environment and has guarantees that models will not be trained on their data, which was a key factor in securing leadership support for company-wide deployment.
ODP has seen 431% year-over-year growth in AI prompt volume, with sales representatives saving 25+ hours through automated quote generation, and the system processing over 10,000 company documents.
In Application
| Application | Vendor | Use Case |
|---|---|---|
| Azure OpenAI Service | Microsoft | Powers conversational interface for ODP Personal Assistant and custom chatbots |
| Azure AI Document Intelligence | Microsoft | Structures company documents and flags PII for knowledge base integration |
| Azure AI Search | Microsoft | Indexes processed documents for quick retrieval in AI assistant applications |
| Azure AI Language | Microsoft | Processes and analyzes text for AI assistant functionality |
| Azure Cosmos DB | Microsoft | Stores HR data at profile level for personalized AI assistant responses |
Sources
The ODP Corporation Enhances Customer Experience with Gen AI Data Integration
Office Depot parent company rolls out generative AI assistant to 900 stores
Office Depot and OfficeMax integrate genAI to boost customer experience
The ODP Corporation transforms HR, sales, and retail workflows with Azure AI app platform
The ODP Corporation Expands Collaboration with Microsoft to Leverage the Power of AI Technology
Related Companies
About AI Tracker
AI Tracker is a research project by Larridin, the AI execution intelligence platform.
Methodology: We analyze earnings calls, press releases, partnership announcements, and product documentation. All assessments are based solely on publicly available information—no private customer data is used.
Maturity Scoring: Each dimension is rated on a 4-tier scale (Nascent → Emerging → Scaling → Leading) based on evidence from public sources. Industry averages are computed as the median across all tracked companies in the sector.